Safety Tidbit #13 - Introducing Workplace Violence

(adapted from https://www.osha.gov/SLTC/workplaceviolence/index.html)

Homicide is currently the fourth-leading cause of fatal occupational injuries in the United States. Workplace violence includes any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. However workplace violence manifests it is a major concern for employees and employers must take action.

Nearly 2 million American workers report having been victims of workplace violence each year. Unfortunately, many more cases go unreported. The truth is, workplace violence can strike anywhere, anytime, and no one is immune.

High-Risk Indicators:

1.      Exchanging money with the public and working with volatile, unstable people.

2.      Working alone or in isolated areas.

3.      Providing services and care, and working where alcohol is served.

4.      Working late at night or in areas with high crime rates.

High-Risk Occupations:

1.      Delivery drivers

2.      Healthcare professionals

3.      Public service workers

4.      Customer service agents

5.      Law enforcement personnel

6.      Or those who work alone or in small groups.

As usual, performing a hazard assessment implementing feasible precautions employers reduce the risk of workplace violence acts.  One of the best protections employers can offer their workers is to establish a zero-tolerance policy toward workplace violence. This policy should cover all workers, patients, clients, visitors, contractors, and anyone else who may come in contact with company personnel.  A well written and implemented Workplace Violence Prevention Program can be a separate workplace violence prevention program or can be incorporated into an injury and illness prevention program, employee handbook, or manual of standard operating procedures. Critical to success - Ensure all workers know the policy and understand that all claims of workplace violence will be investigated and remedied promptly.

OSHA Resources

• Updated Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers (EPUB^* | MOBI^*)). OSHA Publication (OSHA-3148), (2015).
• Enforcement Procedures for Investigating or Inspecting Workplace Violence Incidents. OSHA Directive CPL 02-01-052, (2011, September 8).
• Preventing Violence Against Taxi and For-Hire Drivers (PDF^*). OSHA Fact Sheet, (2010, April).
• Recommendations for Workplace Violence Prevention Programs in Late-Night Retail Establishments (PDF^*). OSHA Publication 3153-12R, (2009).